Artificial
Intelligence
At Divergence Media, we don’t just adapt to change, we create it.
Artificial Intelligence
At Divergence Media, we don’t just adapt to change, we create it.
Our AI-driven automation services enhance customer engagement, streamline operations, and boost efficiency. We specialise in custom chatbot development, creating intelligent bots that align with your brand’s voice and integrate seamlessly across platforms like Facebook Messenger, WhatsApp, Instagram, websites, and e-commerce stores. With multi-language support, these bots deliver personalised experiences for global audiences.
Our AI chatbots offer product recommendations, instant FAQ support, order tracking, and secure, seamless checkouts. They provide 24/7 customer assistance, reduce response times, and escalate complex queries to human agents when needed. Lead generation bots engage visitors, qualify prospects, and integrate with CRM tools for efficient follow-ups.
We also offer AI booking assistants for industries like coaching, healthcare, and hospitality, syncing with scheduling tools and sending automated reminders. Our AI solutions improve user experiences, increase conversions, and optimise digital workflows.
Try Our Chatbot
Meet AVA
A sophisticated virtual assistant designed to streamline the hotel guest experience.
Ava’s Capabilities:
• Handles guest inquiries, problems, and questions in real time
• Curates personalised itineraries, manages reservations and special requests
• Ensures smooth, efficient, and tailored guest interactions
• Supports thousands of inquiries per minute
• Logs every interaction for research and data analysis
• Integrated with web platforms and WhatsApp for easy access everywhere
Meet AMARA
A 24/7 virtual receptionist for boat charters.
Amara’s Capabilities:
• Handles bookings, availability checks, guest questions, and special requests
• Offers real-time, personalised support via web and WhatsApp
• Assists with private cruises and last-minute info
• Streamlines the entire charter experience
• Captures valuable guest data to enhance service and operations
• Effortless. Reliable. Always on board.
Why AI Is Essential For Your Business
The Business Case for AI
How Businesses can Impliment AI
Step 1
START SMALL AND SCALE UP
Start by implementing AI tools that directly address specific pain points in your business. Solutions like AI-powered chatbots, CRM automation, and predictive analytics can streamline operations, improve customer interactions, and enhance decision-making for greater efficiency and growth.
Step 2
EMPLOYEE TRAINING AND AI ADOPTION
Upskilling employees to work alongside AI enhances adoption and effectiveness, ensuring a smoother transition and maximising its potential. Partnering with AI experts or consultants can further streamline integration, providing guidance and support for a seamless implementation.
Step 3
AUTOMATE CORE BUSINESS FUNCTIONS
Integrate AI into key areas such as customer service, HR, marketing, and finance to enhance efficiency and decision-making. Leverage AI for demand forecasting, fraud detection, and supply chain optimisation to drive smarter operations and improved business outcomes.
Step 4
INVEST IN AI-POWERED TOOLS
AI-driven customer relationship management (CRM) systems enhance sales by streamlining interactions and improving lead management. Marketing automation platforms further optimise campaigns, ensuring more targeted and efficient outreach for better business growth.
Common Concerns and Solutions
At Divergence Media, we don’t just adapt to change, we create it.
01
High Implementation Costs
AI adoption can be gradual, beginning with cost-effective tools that provide immediate value. Cloud-based AI solutions further reduce upfront investment, making integration more accessible and scalable for businesses of all sizes.
02
Fear of Job Loss
AI is designed to enhance productivity rather than replace workers. Investing in reskilling and upskilling employees ensures a smooth transition, allowing them to adapt and collaborate effectively with AI-driven tools.
03
Complexity and Integration Issues
Businesses can collaborate with AI consultants for a seamless implementation process. With many AI tools now user-friendly and requiring minimal technical knowledge, adoption has become more accessible than ever.
04
High Implementation Costs
05
Integration with Existing Systems
06
Overwhelming AI Choices
Key Integrations
We work with the systems you already have
Integrate AI seamlessly with powerful tools to enhance efficiency and automation. AWS Lambda and S3 improve data storage and processing capabilities through Amazon’s cloud services. Airtable offers a flexible database for managing and organising information effortlessly. Asana streamlines project management by integrating AI insights directly into task workflows.
ActiveCampaign boosts marketing automation with AI-driven customer engagement strategies. Apify Web Scraping automates data extraction, providing valuable market intelligence. Anthropic LLM enables advanced natural language processing for intelligent automation. Webchat integration allows AI chatbots to engage visitors and provide instant support across platforms, including WhatsApp, Instagram, and Facebook.
Key Integrations
We work with the systems you already have
Integrate AI seamlessly with powerful tools to enhance efficiency and automation. AWS Lambda and S3 improve data storage and processing capabilities through Amazon’s cloud services. Airtable offers a flexible database for managing and organising information effortlessly. Asana streamlines project management by integrating AI insights directly into task workflows.
ActiveCampaign boosts marketing automation with AI-driven customer engagement strategies. Apify Web Scraping automates data extraction, providing valuable market intelligence. Anthropic LLM enables advanced natural language processing for intelligent automation. Webchat integration allows AI chatbots to engage visitors and provide instant support across platforms, including WhatsApp, Instagram, and Facebook.